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Is Expo Milano 2015 accessible to visitors with disabilities?

Expo Milano 2015 aims to ensure a visitor experience that can be enjoyed by all. Expo has therefore launched a program to ensure that the exhibition site is accessible in terms of hospitality, services and communications for the benefit of all visitors, including those who have special requirements.
Expo works with the leading associations in the field of disability in Italy.
 

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CAN I RENT A MOBILITY SCOOTER, A WHEELCHAIR, OR OTHER DEVICES AT THE EXPO SITE?

The Mobility Center offers a rental service for electric four-wheel mobility scooters and manual wheelchairs to allow people with permanent or temporary disabilities and the elderly to move about independently at Expo Milano 2015.
Reservations can be made via the website www.mobilitycenter.it or by sending an email to info@mobilitycenter.it. It is also possible to book the service by calling the cell number +39 366 5854669 from 9 a.m. to 6 p.m. from Italy and abroad.

The rental is a paid-for service, with pricing based on the vehicle chosen and the duration of the visit. The price list is available on the Mobility Center website.Visitors can pick up their mobility scooter or manual wheelchair at the Info Point at Cascina Triulza - the Civil Society Pavilion.

Booking in advance is highly recommended to ensure that you have transportation on the day of your visit. Visitors going directly to Cascina Triulza without making a reservation will be provided with a vehicle only if scooters or wheelchairs are available on that day.
The Mobility Center at Cascina Triulza also offers visitors with limited mobility a repair service for carrying out minor maintenance on wheelchairs or electric scooters that break down during their visit to the site.
 
 

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Does Expo offer any reductions on tickets for visitors with a disability and the person accompanying them?

Yes, Expo offers the following concessions to visitors with a disability and the person accompanying them:
  • On presenting the relevant documentation, visitors with a disability are entitled to a reduced-price ticket.
  • For visitors with a disability who require personal assistance, a helper ticket will be provided free of charge. The person with the disability must provide documentation certifying this requirement.
To learn about the requirements for entitlement to reduced-price and/or free of charge tickets, go to TICKETS> PRICE LIST http://www.expo2015.org/en/tickets/tickets-type
 
Please note that the price of admission to the Expo also includes one admission to the Arts & Foods - Rituals since 1851 exhibition at the Milan Triennale (Viale Alemagna 6, Milan), until 1 November 2015. Tickets valid for two days and the Season Pass allow for only one entrance to the Arts & Foods exhibition.
 

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How much is the reduced-price ticket for visitors with disabilities?

The cost of tickets for visitors with disabilities varies depending on whether the ticket is purchased as fixed date or open date.
Prices can be found here: http://www.expo2015.org/en/ticket-price-list
 

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Where can I buy reduced-price tickets for people with disabilities

Reduced tickets are available for people with disabilities at:
  • Expo Gate (Piazzale Cairoli, downtown Milan),
  • at some authorised resellers, of which you can view the list here: http://www.expo2015.org/en/tickets/authorised-ticket-reseller-expo-milano-2015
  • at the Expo on-site ticket office
  • by writing to: disability-tickets@expo2015.org.The request will be dealt with within 5 working days by an operator who, once the documents certifying the disability have been checked, will be able to offer reduced-price tickets for the person with the disability. To make a purchase, you must communicate by telephone or email your credit card details. Once the credit card transaction has been completed, tickets will be emailed to the relevant person. It is also possible to purchase a Season Pass at the reduced-rate available to people with disabilities, through the disability service. After making the payment, simply collect your Season Pass at the ticket office at the Expo exhibition site, submitting the order confirmation. 
Click here to download the pre-registration form, then fill it in and send to: disability-tickets@expo2015.org. The Disability Service is available from Monday to Friday from 9:00 to 18:00 .
 
PLEASE NOTE: The disability-tickets@expo2015.org service will be active until October 20. After that date it will only be possible to buy tickets at Expo Gate, at some Authorised Resellers and at the ticket office on the Exhibition Site.
 

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Why are reduced-price Expo tickets for people with disabilities not available online?

Reduced-price Expo tickets for people with disabilities are not available online since you must provide relevant documentation certifying the disability, and this needs to be checked by an Expo operator. This precludes online purchase.
For visitors who are unable to make the purchase at a physical store, it is now possible to purchase reduced-price tickets remotely, paying via credit card, by sending a request to: disability-tickets@expo2015.org
Once the documents certifying the disability have been checked, the operator will be able to offer reduced-price tickets for the person with the disability (payment by credit card only). Tickets purchased will be emailed to the relevant person.
It is also possible to purchase a Season Pass at the reduced-price available to people with disabilities, through the disability service. After making the payment, simply collect your Season Pass at the ticket office at the Expo exhibition site.
 
PLEASE NOTE: The disability-tickets@expo2015.org service will be active until October 20. After that date it will only be possible to buy tickets at Expo Gate, at some Authorised Resellers and at the ticket office on the Exhibition Site.

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What means of transport are available for people with disabilities for getting to the Exhibition Site?

People with disabilities can get to the exhibition site via the following modes of transport:
• Metro Red Line M1 - Station: Rho Fieramilano
• Train - Station: Rho Fieramilano
• Taxi
• Tour Bus 
• Car
For more information, visit:
• HOW TO REACH THE EXHIBITION SITE (official Expo website)
http://www.expo2015.org/en/explore/exhibition-site/how-to-reach-the-expo-site
• HOW TO REACH THE EXHIBITION SITE BY PUBLIC TRANSPORT (Region of Lombardy website) http://www.en.regione.lombardia.it/cs/Satellite?c=Page&childpagename=Regione%2FPage%2FENMILayout&cid=1213720550600&p=1213720550600&pagename=RGNWrapper
• You can download a MAP OF MILAN’S METRO SYSTEM AND SUBURBAN RAIL NETWORK from both of these websites, as well as find information on accessibility for passengers with disabilities.
 
 

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Where can I find detailed information on disabled access for these means of transport?

You can find information on disabled access via the following websites:
• For all means of transport:
EXPOFACILE MILANO 2015 website - MOBILITY page
http://www.expofacile.it/page.asp?menu1=6
• For the Milan Metro (underground) and urban transport:
ATM website - ATM FOR DISABLED PASSENGERS page
http://www.atm.it/en/ViaggiaConNoi/Disabili/Pages/ATMperidisabili.aspx
• For railway transport:
TRENORD website - DISABLED PASSENGERS page
http://www.trenord.it/en/services/disabled-passengers.aspx
Trenitalia website  ASSISTANCE TO PERSONS WITH DISABILITIES OR REDUCED MOBILITY page
http://www.trenitalia.com/cms/v/index.jsp?vgnextoid=2396eb82a8fbf310VgnVCM1000008916f90aRCRD
• for Taxis in Milan:
EXPOFACILE MILANO 2015 website
http://www.expofacile.it/page.asp?menu1=6&menu2=1&menu3=3&menu4=13
 
 

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What are the entrances at the Expo? Are these accessible to people with disabilities?

The Expo has four entrances and all are accessible to people with disabilities:
1. West Triulza Entrance
This entrance can be reached by train from the Rho Fieramilano station (the station is accessible for travelers with disabilities).
The suggested route for visitors with disabilities is as follows:
From the Rho Fieramilano train station, take the accessible underground route which brings you to the entrance of the Exhibition Site. The last stretch of the route is uphill, with elevator access for visitors with limited mobility. The distance from the train station to beyond the security area is around 350 meters.
2. West Fiorenza Entrance
This entrance can be reached by Metro (subway) Line 1 - Station Rho Fieramilano (the station is accessible for travelers with disabilities).
Visitors with disabilities may choose from one of the following routes:
• For those with limited mobility: from the turnstiles of the Rho Fieramilano Metro station you can take the elevator to the station exit, and make a journey on foot to the base of the PEF footbridge, where an elevator provides access to the bridge, which is 500 meters long, and leads directly into the Expo grounds, the last stretch is gently sloping. The distance from the metro turnstiles to the end of the walkway is about 800 meters.
• For those with limited mobility: from the turnstiles of the Rho Fieramilano Metro station, instead of heading to the PEF footbridge, take the underground route from the Rho Fieramilano train station as described in 1 above). The distance from the metro turnstiles to beyond the security area is about 500 meters.
3. Merlata (Sud) Access Point
This entrance can be reached by taxi, tour bus, or car.
Having passed the security check point, visitors with disabilities can take an elevator to the PEF footbridge, (350 meters long). At the end of the footbridge, a further elevator brings you to the Exhibition Site. The route from the security area to the Exhibition Site is about 500 meters.
4. Roserio (Est) Access Point
This entrance can be reached by taxi or tour bus.
The Expo security area can be reached via a walkway with access for people with disabilities. The various distances to be covered on foot vary between 50 and 500 meters.
 
 

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Are there ticket offices and security checks at the entrance reserved for visitors with disabilities?

Yes, the ticket offices reserved for visitors with disabilities, are easily accessible; there are dedicated lanes in the security area.

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Are the walkways in the exhibition site, pavilions and service areas accessible to visitors with disabilities?

Yes, the walkways in the exhibition site, pavilions and service areas are fully accessible to visitors with disabilities.
The walkways within the exhibition site and inside some of the pavilions are equipped with touch-sensitive guiding pathways and touch-sensitive maps that allow the vision-impaired to find their way around independently. Some pavilions have specifically planned a visitor experience specifically for people with disabilities.
 
 

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Do people with disabilities need to queue to get into the pavilions?

It depends. Expo has advised all pavilion managers to provide a fast-track option for visitors with disabilities, but this is course dependent on each individual pavilion. We advise visitors to inquire whether a fast track option is available upon entering the pavilion.

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In the exhibition site are there specially-equipped restrooms for people with disabilities?

Yes, there are specially-equipped restrooms in all service areas and in various pavilions.

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Does the exhibition site have a play area accessible to children with disabilities?

Yes, the Children’s Park (an area dedicated to exploring through fun) is accessible for children with disabilities: there is, indeed, an accessible entrance reserved especially for them. The experiences and activities are suitable for everyone, and there are specially-equipped restrooms.

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Will the events, lectures, and conferences that are organized within the exhibition site be accessible for people with disabilities?

It depends. Since the events are organized by the participating countries, corporations, and others, responsibility for organizing events that are accessible for people with disabilities lies with the individual event organizer. Expo has advised all participating countries and organizations to ensure that events can be enjoyed by all visitors. For each specific event, we advise you to seek confirmation of accessibility directly from the country or organization that is organizing the particular event.

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On the exhibition site are there means of transport that are accessible to people with disabilities?

A free shuttle bus service will be running along the outer-perimeter road of the exhibition site. The shuttle buses will effect a circular route around the site, leaving every five minutes during peak-hour periods, and making 10 stops. All are accessible to visitors with disabilities and with reduced mobility. 
For security reasons, the paths inside the exhibition site are pedestrianized and therefore cannot be served by shuttle buses, taxis, electric cars etc.
 

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What tools are available for a person with disabilities to easily find their way around the exhibition site?

A person with disabilities, like other visitors, can use various tools to navigate the exhibition site:
• At the entrances, paper maps of the exhibition site will be available, with the location of the pavilions and the main services shown, including services for people with disabilities.
• Large maps will be placed at various points of the Site.
• Along the way there will be primary and secondary flags that give information about the pavilions and services available in the specific area.
• Interactive electronic information points (totems) will be located around the exhibition site. These points are accessible to people with limited-mobility and/or who are hearing- or vision-impaired.
• The official Expo Visitor App will provide useful information to easily navigate the exhibition site and locate the pavilions and services.
• You can contact the uniformed Expo Volunteers and service personnel, and who are present throughout the exhibition site.
• You can visit the Expo Information Points which are located in various areas of the exhibition site.
 
 

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Are there Information Points within the exhibition site that provide information to visitors with disabilities?

Yes, in the exhibition site there are various Expo information Points and all are able to provide useful information to visitors with disabilities.
In addition, in the Cascina Triulza pavilion, there will be an Information Point run by the Lombardy Region specifically dedicated to providing information to visitors with disabilities.
 
 

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Does Expo offer assistance for visitors with disabilities who need help to visit the exhibition?

No, Expo does not offer assistance for during the visit. However, if the visitor has his/her own personal companion, a helper ticket will be provided free of charge.
To learn about the requirements for entitlement to reduced-price and/or free of charge tickets, go to:
http://www.expo2015.org/en/tickets/tickets-type
In case of need, visitors with disabilities can contact the uniformed staff on the Expo exhibition site. Staff members are trained to meet the needs of all visitors.

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In case of danger, how will emergency announcements be made within the Exhibition Site?

In case of danger, announcements will be made over the public-address system. Emergency messages will also be flashed to the electronic information points (totems), so they are accessible to people who are visually- and/or hearing impaired.

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Where can I find information on accessibility around Milan for people with disabilities?

The Lombardy Regional Council and the Municipality of Milan, in cooperation with the leading associations in the field of disability, have set up a website dedicated to tourists with disabilities, providing specific information on accessibility in the city of Milan, to include transport, hotels, restaurants, museums, cinemas, theaters, tours, events, as well as other useful services. The site is: www.expofacile.it (in Italian and English).

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IS THE EXPO CONTACT CENTER ABLE TO PROVIDE INFORMATION TO DISABLED VISITORS? HOW CAN I CONTACT IT?

Yes, the Expo Contact Center is equipped to provide information to disabled visitors.
The phone number is +39 020-2015 and is available Monday to Saturday, from 8:00 to 20:00, and Sunday from 09:00 to 20.00. Starting on May 1, the hours will be extended to 23:00. Calls will be charged according to your phone plan.
Alternatively, write to: servizioclienti@expo2015.org

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ARE GLUTEN-FREE PRODUCTS AVAILABLE ON THE EXHIBITION SITE?

Yes, they are. The Italian Celiac Association (AIC) has provided some information on gluten-free products for celiacs, here:
http://www.celiachia.it/COMUNICAZIONE/Comunicazione.aspx?SS=1234&M=1270 (in Italian).

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